Shipping and Returns

DESPATCH AND DELIVERY OF GOODS

UK Delivery is via courier either Yodel, Royal Mail or Parcel Force depending on what products have been purchased, all deliveries are on a 2 - 3 day service.

Orders must be placed before 12 midday for same day processing and the above 2 - 3 day delivery service.

Unless specifically stated otherwise, all delivery times quoted are for working days (i.e. Monday-Friday & excluding bank holidays)

We have subsidised the cost of Delivery.

If we cannot fulfil or deliver your order due to stock issues or other problems with your order, we will contact you by email as soon as possible to offer a refund or an alternative product.

HPA Air Tanks

Please note that unless otherwise stated air tanks are supplied empty due to very strict courier regulations.

CANCELLATION

You have the right to cancel your order as long as it has not been shipped. To cancel your order or to check the status of your order please email us on shop@aceairsoft.co.uk

LIABILITY

Our delivery liability is reflected in the terms and conditions that our carriers us and is limited to postage refund only.

Please Note: Ace Group cannot be held responsible for any delays caused by Acts of God, industrial action, vehicle breakdown, service providers, credit searches, stock availability and delivery companies.

RETURNS AND FAULTY GOODS

We recommend the use of Royal Mail Recorded Delivery to return products to us. This provides a method of carriage with tracking and destination receipt signature. However no responsibility or refund can be made for items that are lost or stolen whilst in transit to us. All returns are usually processed within 72 hours of receipt. We will only accept returned products that have been authorized for return by us in writing. When Returning your product please include the return reference number, full details of the fault, your full contact details.

Ordering Errors (Your fault). In the unlikely event that you have ordered items you did not want, get in touch with us before they are picked or dispatched, otherwise returns carry a 50% restocking charge (50% of rrp of goods plus any carriage costs).

Picking Errors (Our fault). In the unlikely event that the goods you have received do not reflect what you ordered, please accept our immediate apologies and allow us to correct the situation. Please contact us on shop@aceairsoft.co.uk so that we can arrange for the correct products to be sent to you.

Picking Errors (Manufacturer Fault). If you suspect that your pre-packaged goods have missing or incorrect items please contact us on shop@aceairsoft.co.uk

Damaged in Transit .;If you suspect your product to have been damaged in transit please contact us on shop@aceairsoft.co.uk so that we can arrange a replacement.

Warranty Repair. If you suspect your product to be faulty within its warranty period please contact us on shop@aceairsoft.co.uk to arrange a warranty repair.

Non-Faulty Goods. Under the Distance Selling Directive, you have the right to return your goods at your own cost for a full refund on the product price only - refunds exclude carriage costs, you will need to notify us within 7 working days from the day after you receive the goods by post at the address below. You will need a returns authorisation number from us prior to sending any items back to us.

Ace Airsoft Shop - Returns Authorisation Dept,
Ace Group, 48 Brittain Avenue, Chesterton, Newcastle under Lyme, Staffordshire, ST5 7NT.